Thank . We are committed to ensuring your satisfaction with every purchase. Please read our Returns Policy carefully to understand your rights and responsibilities.
1. Returns
We gladly accept returns within [number of days, e.g., 30 days] from the date of purchase. To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- [Provide clear instructions on how customers can initiate a return, including contact details and any specific forms or information required.]
3. Refunds
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed promptly, and a credit will automatically be applied to your original method of payment.
4. Exchanges
If you received a defective or damaged item, we will happily exchange it for the same item. Please contact us within [number of days] of receiving the product to arrange an exchange.
5. Non-Returnable Items
Certain items are non-returnable, including:
- [List any specific items or categories that cannot be returned.]
6. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, defective product). In such cases, we will provide a pre-paid shipping label.
7. Cancellations
If you need to cancel an order, please contact us immediately. If the order has not been shipped, we will process the cancellation and issue a refund. If the order has already been shipped, please follow the return process upon receipt of the items.
